FAQ 2017-10-26T07:04:47+00:00

Thanks visiting our Tsmcom. We selected some frequently asked questions and give some reference answers for you. For more other questions, you can contact us by email service@tsmcom.com or online live chat for further communication.

General

TSMCOM is specializing in manufacturing, marketing and R&D of wireless electronic consumer products focused on doorbells, alarms, solar lamp…

Yes, with around 8 years ODM and OEM experience since we setup in 2006.

T/T, Paypal, Western Union are all available. T/T: 30-50% advanced payment with the order, 50-70% balance before shipment.

Yes. Help can be given either over the phone or other instant contact ways.

All Tsmcom Doorbells have visual alert features including a bright LED strobe effect light for the hard of hearing.

All doorbells that Tsmcom offers has a maximum volume of 110dB (measured from a distance of 1 meter).

CAUTION: Permanent hearing damage can occur at levels higher than 90dB. We recommend using several doorbells to cover larger homes.

Yes, Tsmcom doorbells allow up to 6 wireless push buttons to be connected.

Yes, it is possible to link as many doorbells as you wish to a push button which will allow you to place doorbells in different locations throughout your property.

Maintenance

The battery life of alkaline batteries may be reduced and functionality may be impacted if they are used in a cold or freezing conditions. Heavy usage will also reduce the operational life from the battery.

Tsmcom offers a 1 year Guarantee on all Doorbell kits, Alarm kits, Solar lamps and accessories.

The Doorbell and Push Button contain no serviceable parts, except for replacement of batteries.

Check to see if the battery needs replacing, by replacing new battery.

Make sure battery fit with correct polarity.

Check to see  if they are operated out of range .

Re-plug the doorbell.

Follow the pairing procedure.

Check the volume is not at the minimum setting.

The 900ft range is measured in the open field. Metal structures, including UPVC door frames can reduce the range of products.

Week battery, walls and ceilings will reduce the range